Shipping Policy

Free standard delivery

Standard U.S. shipping is $0.00. There is no minimum purchase requirement and no advertised handling surcharge. This is free delivery, not a promise of free return postage. We do not add a separately published remote-area surcharge. If a destination cannot be served under the displayed terms, contact us rather than assuming an unlisted paid service is available.

Destinations and address types

We offer standard delivery for U.S. addresses accepted by checkout. The store is configured for the United States; international delivery is not offered through this shipping policy. Puerto Rico and other U.S. territories are not a separate enabled shipping destination. For Alaska, Hawaii or APO/FPO addresses, contact us before ordering so the exact destination and any service limitations can be confirmed. Do not infer a confirmed carrier service from an address appearing in a form.

From order to delivery

The current standard estimate is 5–8 business days in total. This is the combined estimated period for handling plus transportation, not a transit estimate to which another processing period should be added. Separate stage estimates are not added on top of this total. Once the carrier has the parcel, transit is the time to the delivery address; ask support about available carrier estimates for your order. This estimate is not a guaranteed arrival date for a particular occasion.

How preparation works

Order processing is the stage before carrier handoff: reviewing the order details, preparing the selected item and options, packing the parcel and arranging dispatch. The handling stage is included in the total estimate below. Preparation and transportation are covered by the total estimate; contact us for the current stage of a particular order if timing is important.

Equipment descriptions do not promise medical results; select the stated size and intended use.

Weekends, holidays and cut-off

Business days ordinarily mean Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays are handled in the next working period. No exact daily order cut-off, time zone or same-day dispatch promise has been published. We will not treat an unpublished cut-off as a condition you should have known.

Order messages and tracking

Use the order reference and email entered at checkout when requesting help. WooCommerce order-status messages may be sent as an order progresses; check your spam folder if a message is missing. Tracking is supplied when available for the dispatch method. The website does not promise an automatic tracking message or a carrier scan before a parcel has actually been dispatched. Contact us if you need tracking or cannot identify the correct link.

Address accuracy

Check the recipient name, street, apartment or unit, city, state and postal code before submitting an order. Contact us promptly to request a correction. A change can be attempted while the order is still being prepared; it is not guaranteed after dispatch. If a carrier reports an undeliverable address or returns a parcel, we will discuss the available resolution before asking you to agree to any additional arrangement.

Delays and undeliverable parcels

Severe weather, carrier disruption, seasonal volumes, public holidays, incorrect addresses and delivery access problems can affect an estimate. If the expected delivery period has passed, contact us with your order reference and any tracking information. We can review available dispatch information and explain the next step; do not assume that a tracking delay by itself confirms a lost parcel.

A damaged or incomplete delivery

For a missing, damaged or incomplete delivery, send your order reference, a description of the issue and any available photos of the item, parcel, label and packaging. Keep the item and packaging while support explains what is needed for an investigation. Do not email card details or passwords. An unavailable photo does not automatically remove rights that apply to a faulty or misdescribed item.

Describe use and cleaning and include supplied straps or attachments when discussing a return.

Orders with more than one parcel

We have not confirmed a routine split-shipment practice, so we do not promise or assume that orders are always sent in separate parcels. If support confirms more than one parcel for your order, ask for the available dispatch and tracking information for each parcel. An item missing from one parcel should be reported rather than assumed to be on its way.

Talk to our team

Email [email protected] or call +1 (330) 307-8708.

2635 Martin Rd, Akron, OH, US
44333

The contact address identifies how to reach the business. It does not, by itself, identify the warehouse or dispatch location of an individual product. Carrier services, dispatch origins, exceptional-address eligibility and separate handling/transit durations remain order-specific information to confirm.